New Features of Microsoft Dynamics CRM 2016
Forms and the Interface
- Enhanced Navigation
- Themes
- New Forms Rendering Engine
- Quick Search
- Enhanced Templates
- Hierarchy Visualization
Entity/Field Enhancements
- Business Flow Branching
- Product Catalog Configuration
- Calculated and Rollup Fields
Service Improvements
- The Interactive Service Hub
- Surveys: Voice of the Customer
- Parature
- Unified Service Desk (USD)
- Social Engagement
- Integrated Knowledge
- Enhanced Case SLA
Office 365 and Outlook Enhancements
- Excel Integration
- Microsoft Dynamics CRM App for Outlook
- OneNote, OneDrive for Business, Delve, and Office 365 Integration
- SharePoint Enhancements
Platform and Architecture Changes
- Development and Test Instances
- Multi-geo Instance Support
- API Enhancements
- Solution Enhancements
- External Party Access
- Supported Configurations
New Support and Pricing Options
- Support
- Pricing
- Mobile
- Mobile Client
- Mobile Forms
- Integration with Cortana
- Secured Data with Good
- Microsoft Dynamics Marketing (MDM)
- Email Marketing
- Enhanced Campaign and Lead Management
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