Introduction
With the release
of Microsoft Dynamics CRM 2016, Microsoft has turned its attention to a
long-neglected feature of Dynamics CRM: customer engagement. To this end,
Microsoft has added features such as ADX,FieldOne, Parature, and Voice of the Customer
that allow users of Microsoft Dynamics CRM to directly engage with customers in
ways that previously were difficult or required third party add-ons.To be
clear, Microsoft has added most of this functionality through the acquisition
of various components and companies. There are too many to name, and the
roadmap for them is a fully integrated suite, but at this writing, many of
these features are separate add-ins. However, Microsoft’s release cadence has increased,
and it is expected that by the time you pick up this book, a more consolidated
and streamlined
Microsoft
Dynamics CRM may exist.
This blog shows
you how to work with and configure Microsoft Dynamics CRM 2016, and it also includes
information on complementary technologies, such as the following:
- · SharePoint
- · Azure
- · SQL Server Reporting Services (SSRS)
- · SQL Server
- · Online versus On-Premises options
- · Visual Studio and the .NET Framework
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